Active Listening Can Improve Care and
Your Well-being


By Cherrilynn Bisbano
U.S. Armed Forces veteran and trainer

Active Listening Can Save Time, Improve Understanding of Aging Patients

Hearing comes naturally for most of us, but active listening is a skill that can be developed to improve understanding of patients, parents, partners, and more.

Rewards of Active Listening:

Research shows that people remember less than half of what they hear, and that “listening” is the No. 1 way people know that they are loved and respected. Failing to fully understand a patient’s request can result in wasted time, hard feelings, or worse.

What is active listening? It’s more than hearing. It takes concentration and responding to the patient in a certain way to ensure mutual understanding.

Active listening is so important that many Fortune 500 companies, hospitals and physicians’ offices train their employees in these skills.

You can improve your active listening skills by applying this list of Do’s and Don’ts.



Active listening is a skill and takes time to refine. Practice with a friend, spouse, or coworker. If you make mistakes, don’t give up. You will reap the rewards.

“Effort only fully releases its reward after a person refuses to quit.” – Napoleon Hill, author of “Keys to Success: The 17 Principles of Personal Achievement,” “Think and Grow Rich,” and other books.

Cherrilynn Bisbano is a speaker, teacher, and writer and associate editor at Almost an Author, an online community for new writers. She is a two-time winner of Flash Fiction Weekly. You can find her published in More to Life (MTL) and Christian Rep online magazines. Cherrilynn proudly served in the Navy and Air National Guard, earning the John Levitow Military leadership award. She loves homeschooling her 13-year-old autistic son, Michael Jr. and has been married 16 years to Michael Sr.

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